Complaints
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Our goal is to provide exceptional experiences for every customer, but we recognize that sometimes things might not go as planned. If you need to submit a complaint, please follow the steps below.
Procedure for filing a complaint
1
Contact Us
Please provide the details of your complaint and send it to [email protected]. This inbox is monitored directly by our management team, who carefully consider all complaints and feedback.
2
Complaint Acknowledgement
We will confirm receipt of your complaint within 2 business day and notify you that we have received your message.
3
Complaint Investigation
A senior manager will initiate an investigation to fully understand your complaint, and we aim to provide you with our findings within 3 business days.